Technical Customer Care Analyst
Company: VirtualVocations
Location: Saint Petersburg
Posted on: November 1, 2024
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Job Description:
A company is looking for a Technical Customer Care Analyst II to
facilitate the investigation, communication, and resolution of
escalated customer incidents.
Key Responsibilities
Handle incoming technical support requests escalated by front-line
support
Troubleshoot complex issues related to customer configurations,
software, or vendor integrations
Provide crisis management for escalated customer issues and ensure
proper follow-up
Required Qualifications and Education
Bachelor's degree in a related discipline or 4 years of relevant
experience
2-4 years of Partner Support technical support experience
Experience with common helpdesk and ticketing solutions, preferably
Salesforce
Knowledge of CRM solutions and network troubleshooting
Experience supporting mobile devices such as iOS and Android
Keywords: VirtualVocations, Fort Myers , Technical Customer Care Analyst, IT / Software / Systems , Saint Petersburg, Florida
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