Delivery Manager Managed Services

Company: VirtualVocations
Location: Saint Petersburg
Posted on: October 23, 2024

Job Description:

A company is looking for a Delivery Manager in Managed Services.

Key Responsibilities

Manage and implement contact center solutions, including workforce management systems
Oversee inbound and outbound call center operations with a focus on telephony systems
Outline project plans, assumptions, and risks associated with contact center platform implementations

Required Qualifications

In-depth knowledge of telephony systems, including IVR, call recording, and dialer technologies
Experience with contact center platforms and tools, preferably Genesys or Nice
Experience in managing both inbound and outbound call center operations
Relevant experience in IT Services and IT Consulting
Full-time availability for the position

Keywords: VirtualVocations, Fort Myers , Delivery Manager Managed Services, Executive , Saint Petersburg, Florida

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