CASE MANAGER

Company: First Step
Location: Sarasota
Posted on: October 17, 2024

Job Description:

Position Summary: Identifies client's needs by assessing client situation and availability of resources

Educational Requirements: High school diploma or equivalent with counseling experience and/or college course work in psychology or related field

Special Skills: Basic knowledge of substance abuse treatment; working knowledge of community resources; advocating skills; strong people skills to provide excellent internal and external customer service

Position Duties:

• Coordinates planning services available to client by interviewing client, assessing needs and goals of client, assisting client in completing applications; link service system to client to meet and obtain basic human needs; arranges for appropriate transportation.
• Educates client by explaining program requirements, options, interpretations, and determinations.
• Monitors service delivery by follow-up interviews with client and/or provider source.
• Provides emergency/crisis intervention services by referring client to other appropriate programs.
• Maintains client records by documenting client's situation and client's own actions; accurately completes required paperwork procedures.
• Complies with federal, state and local legal requirements by studying existing and new legislation; informing management of needed actions.
• Maintains customer confidence and protects operations by keeping information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with clients.
• Maintains inter- and intradepartmental work flow by fostering a spirit of cooperation. BENEFITS:

• 21 days paid time off (PTO) per year
• 3 mental health days per year
• 12 paid holidays per year
• health, dental, vision, life insurance
• 403(b) retirement plan
• student loan forgiveness plan eligibility
• growth opportunities CORE COMPETENCIES
  
  Demonstrates Dependability:
  • Arrives to work on time according to agency policies.
  • Uses leave time according to agency policies.
  • Completes documentation/paperwork and projects within deadlines. Demonstrates Flexibility & Initiative:
    • Assumes additional responsibilities and a willingness to assist colleagues.
    • Works different shifts when necessary.
    • Recommends program changes and improvements. Demonstrates Teamwork:
      • Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals.
      • Attends and participates in required staff meetings and agency-wide committees.
      • Receptive to direction and feedback from supervisor. Demonstrates Professionalism:
        • Conducts self in professional manner with colleagues, peers, and persons served.
        • Recognizes the rights of clients; and will protect privacy of persons served at all times by following agency, State, and Federal mandated privacy procedures and regulations.
        • Always adheres to agency Code of Ethics.
        • Complies with all agency policies and procedures, laws and regulations under which the agency operates.

Keywords: First Step, Fort Myers , CASE MANAGER, Executive , Sarasota, Florida