Global Service Desk Manager

Company: VirtualVocations
Location: Fort Myers
Posted on: October 16, 2024

Job Description:

A company is looking for a Global Service Desk Manager to lead and improve the global service desk function.

Key Responsibilities

Lead a global team to ensure high performance and exceed service level agreements (SLAs)
Develop and execute a unified service desk strategy with standardized processes across regions
Manage technology and tools for process automation, ticketing, and knowledge management

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field
5-7 years of experience managing a global or regional service desk
Proven track record of delivering measurable service improvements
Experience with IT Service Management (ITSM) principles and tools
Preferred: ITIL certification or similar ITSM certification

Keywords: VirtualVocations, Fort Myers , Global Service Desk Manager, Executive , Fort Myers, Florida

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